Thank you for shopping at KBR Foods. We are committed to providing you with the highest quality culinary ingredients, food colors, gels, and flavoring essences. If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
Due to the food-grade and hygienic nature of culinary ingredients, we accept returns under the following specific conditions:
Several types of goods are exempt from being returned:
To initiate a return, please follow these steps:
Once we receive your returned product, our quality assurance team will inspect it to ensure it is in its original unused state. We will immediately notify you on the status of your refund after our inspection.
If your return is approved, we will initiate a refund to your original method of payment (or store credit, if requested). You will receive the credit within 5-7 business days, depending on your bank's policies.
KBR Foods will cover all reverse logistics shipping costs if the item was defective, damaged, or incorrect. For customer choice returns, a standard reverse courier fee of ₹ 50 will be deducted from your final refund amount.
If you have any further questions on how to care for or return your item to us, please contact us.
